Orders shipped from the USA would use either USPS, APC, DHL or FedEx. Upon entering the destination country, these carriers might hand the package to the respective local postal services.
Once you have clicked on the "confirm" button, it might be not possible to edit or cancel your order. If you want to change some parameters, addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case One Seed will not make any refunds and will not resend the Product.
One Seed will review replacement/return requests only if:
(A) There is a missing or broken product, or a print error if One Seed is at fault.
(B) If One Seed receives a complaint within 30 days from the day the product was delivered or within 30 days after the estimated delivery date.
(C) If the product is missing.