Shipping & Delivery
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 1-3 business days and 1-14 business days for international. Thank you for your patience.
All packages are shipped via USPS, dpd, DHL, or FedEx.
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.*
Worldwide: Armenia, Azerbaijan, Bahrain, China, Georgia, Hong Kong, Indonesia, India, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mongolia, Oman, Pakistan, Philippines, Russian Federation, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Qatar, Anguilla, Antigua and Barbuda, Argentina, Brazil, Chile, Colombia, Dominica, Greenland, Jamaica, Paraguay, Peru, Suriname, Uruguay, Venezuela, Benin, Botswana, Cameroon, Cape Verde, Congo, Egypt, Eritrea, Ghana, Kenya, Mali, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Tunisia.*
*This list will expand to include other countries over time!
Standard shipping (Flat rate).
Of course, in the footer you will find "Track order status". Also, attached to your shipping confirmation email, will be the track order number. For customers in the US and Canada, they will want to download the Arrive - package tracker app, free for iOS and Android.
There are two ways to use Arrive. The first is to connect a Gmail account for an automatic experience, and the second, use any other email to add and track packages manually.
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by One Seed. Please check with your country's customs office to determine what these additional costs will be before placing your order.
Returns & Exchanges
No. All sales are final. Please refer to our Refund Policy. Please note, One Seed reserves the right to refuse all returns.
In the unlikely event that a product arrives, misprinted/damaged/defective items must be submitted within four weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than four weeks after the estimated delivery date.
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Meanwhile, packages sent out from our European location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-2167.
Please E-mail us at email@example.com and include your order.
You can contact Eden Reforestation Projects and verify with them that our contributions financially have been made.
While there is no way for us to track the exact location where each tree is planted, I can provide the GPS coordinates of our shared planting sites where your trees will be planted.
1. Indonesia (Biak Island - Mnurwar): 1°5'25.157”S, 136°21'37.873”E
2. Nepal (Manahari): 27°’32’23.3”N, 84°45’28.4”E
3. Madagascar (Villamatsa): 16°12'05.2”S, 44°29'07.9”E
4. Kenia (Mkunumbi District of Kenya): 2˚18’12.71”S / 40˚43’40.01” E
The trees planted in specific areas such as the Amazon rainforest, California, and Australia, the certificate is one of those proofs.
We are currently collaborating with Eden Reforestation Projects and One Tree Planted.
Do not worry about it. Your code will add automatically if it is not entered after 24 hours of your purchase.
Actually, 12 trees, 11 planted by Eden Reforestation Project, and one by one tree planted. The location of the tree planted by One Tree Planted will depend on the product and the collection that was chosen.
Create an account and then enter your tree code.
Most of the people working at Eden Reforestation Project's nurseries and planting sites never had a cash-paying job prior to being hired by Eden. Employee wages vary based on the project nation, the economy, and the position being filled by the employee. Managers will make more, and some seasonal workers (part-time for planting season) are hired to help with the increased planting load. All employees are paid a fair and consistent income that helps to lift them out of extreme poverty and enables them to care for their families. In addition, as the land is restored, it begins to provide for them through improved soil for farming, improved fishing due to decreased erosion and restored and refilled aquifers. In addition, food security and income are increased as Eden’s employees further benefit from agroforestry projects, and their ability to begin micro-enterprises.
Yes, only if you buy a product from a collection (Amazonas, California, Australia). However, if you choose any other product that is not a collection, your trees will not be designated to any particular site. This is because there are a number of factors that can change very quickly before the trees are scheduled to be planted. To name a few: (1) the weather, (2) trees available and their condition, (3) the locals' need for employment, and (4) the areas available to plant in.
Eden Reforestation Projects plants only native species trees, which vary from nation to nation. We never plant or introduce any invasive species at any of our project sites. While true reforestation remains our focus, we also plant a percentage of agroforestry species for sustainable community use. This prevents the community from going into newly restored forests and provides more significant community benefit and involvement in the project.
For One Tree Planted you will want to visit this page for more detailed information https://onetreeplanted.org/pages/tree-species
Feel free to contact Eden Reforestation Projects, and One Tree Planted to verify our contributions financially have been made.
With our partner, One Tree Planted the time between your purchased and the actual tree planting will vary depending on the region you have chosen and the time of year. Planting usually happens during the rainy season, when the soil provides optimum conditions for tree survival.
By the Eden reforestation project side, at the end of every three months, we compile the number of trees planted and distribute them amongst the countries who (1) have the next closest planting season and (2) have the greatest need for trees, space, trees available, and people available to plant.
We aim to respond to all E-mails within 24 business hours.
To reset your password, go to and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as usual on this page: https://www.oneseedstore.com/account
No, but when you set up an account, you can have a record of all the trees you have planted and become a sowing member of One Seed, where you will be accumulating seeds for rewards and promotions. It will also be added to our email list for exclusive updates in the future.
No, once you place an order, it is final.
We are closely following all the news regarding the coronavirus in the most affected areas. At the moment, we have not suffered any changes in our production processes or in our shipping times. Stay tuned to our social media to find out about any news.
One Seed and our suppliers are taking the necessary hygienic measures to safeguard the health of our employees and customers. Buying online is still completely safe and there is no scientific evidence to show that the virus can spread through shipments.
Yes. All our shipments include tracking, so you will always know where your order is. We recommend you keep up to date with changes in the legislation in your area that may affect postal and parcel companies, as these could lengthen the shipping time.